Terms and conditions

Last updated: 15 October 2026.

1. Identification and contact details

This website presents the activities of the BOZARI GROUP brand. The service provider is BOZARI — David Pires, a sole trader, with an address at Rua Dr. Manuel Cordeiro n.º 34, 5200-273 Mogadouro, Portugal.

Operational location: Figueira da Foz, Portugal.

Email: geral@bozari.pt. Phone: +351 960 094 562, a call to a Portuguese mobile number, charged according to the user's tariff.

2. Purpose of the website

The website lets you explore BOZARI's areas, view services and equipment, and request information, quotes or partnership proposals. Browsing or sending a contact request does not, by itself, constitute a service contract, a confirmed booking or a purchase order.

The specific terms of each job or supply are presented and agreed before contracting. The agreed special terms supplement these terms while always respecting mandatory legal rules and consumer rights.

3. Quote requests and contracting

To prepare a suitable proposal, BOZARI may ask for information about the location, preferred dates, size of the job, access, materials, equipment and other relevant needs. The client should endeavour to provide complete and up-to-date information.

The proposal identifies the scope of the service or supply, what is included, any exclusions, price, validity, schedule and applicable payment terms. Team availability and delivery of the work are confirmed with the client before starting. Changes to the scope are reviewed and agreed by both parties.

4. Prices, payments and invoicing

Prices and payment methods are those stated in the accepted proposal or, for self-service services, on the equipment before use. Applicable taxes and charges, including travel, materials or additional services, are communicated before contracting. No extra is considered included unless identified in the proposal.

Any advance payments, instalments and their respective deadlines are defined for each engagement. Information required for invoicing must be provided accurately.

5. Delivery of services

For Transport & Removals, it is important to identify collection and delivery addresses, access, floors, lifts, the volume and characteristics of the items, and any packing or assembly needs. Special services and transport conditions are defined in the proposal.

For Homes & Spaces, the scope of work, areas involved, materials, site preparation and access conditions are agreed in advance. Additional work or issues not initially identified are reported for assessment before being carried out.

For Marketing & Social Media, the channels, content, deliverables, schedule, revisions and approval responsibilities are defined for each project. Advertising spend and external tools are included only when expressly stated. Objectives are agreed with the brand's context and the platforms' operation in mind.

In Production & Event Support, the team, roles, schedules, venue and requirements of the event or activation are confirmed with the client. Each party ensures the conditions and authorisations for which it is responsible.

6. Changes, cancellations and consumer rights

Requests for changes or cancellations must be communicated as soon as possible. The solution depends on availability, the agreed terms and applicable legal rights. These terms do not impose an automatic penalty or a general rule that advance payments are forfeited.

For distance contracts covered by consumer legislation, there is generally a 14-day right of withdrawal, starting from the conclusion of the contract in the case of services, without needing to give a reason. More favourable periods and exceptions provided by law apply. The decision may be communicated using the contact details provided or by another legally permitted means.

Starting a service during that period depends on the express requests and acknowledgements required by law. If the right of withdrawal is exercised after a requested start, a proportionate amount may be due for the service provided, where permitted by law. Full performance may result in the loss of that right under the conditions set by law. Specific exceptions exist, including certain transport of goods contracted for a specified date or period, which must be explained before contracting.

7. Self-service machines and BOZARI SHOES

Before starting a cycle, users must check the instructions, price, duration, payment methods and compatibility guidance displayed on the equipment. Features and possible uses depend on the model and configuration installed.

If you have a question about use or notice a fault, contact BOZARI with the location and equipment identification, approximate date and time, and a description of what happened. Keep proof of payment if available.

The purchase of a machine or its installation at a partner establishment requires a separate proposal identifying the configuration, options, delivery, support and applicable warranties. The terms of a business sale do not automatically apply to a consumer purchase or to the use of a self-service cycle.

8. Content, brands and creative materials

BOZARI's original content and visual identity must be used with respect for the relevant rights. Viewing the website does not grant a licence for commercial use of logos, images or other materials.

For creative work, the use and delivery of content, files, licences and access credentials follow what is agreed in the proposal. The client must be authorised to provide the materials they wish to use in the project.

9. Personal data and enquiries

Information provided through forms and contact channels is used to handle the request and the relationship with the customer or partner, under the privacy policy available on the website. Please consult that policy for detailed information about data processing and exercising your rights.

10. Liability and incidents

BOZARI is responsible for fulfilling its obligations under the law and the agreed contract. Any incident relating to a service or equipment should be reported through our support contacts, together with the available information needed to assess it.

These terms do not exclude or limit any liability, guarantees or rights that cannot legally be excluded. Specific terms cannot reduce consumers' mandatory legal protections.

11. Complaints and dispute resolution

For information, suggestions or complaints, contact geral@bozari.pt or +351 960 094 562. Contacting BOZARI directly does not replace the available statutory complaints procedures.

The public Livro de Reclamações Eletrónico portal is available at www.livroreclamacoes.pt.

In the event of a consumer dispute, the consumer may contact the competent alternative dispute resolution body, according to the territory and subject matter. Bodies to consult include:

• Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra — CACRC, whose area includes Figueira da Foz: cacrc.pt.

• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — CNIACC, with supplementary jurisdiction in areas not covered by another general-jurisdiction centre: www.cniacc.pt.

Listing these organisations does not constitute a statement that BOZARI has voluntarily joined them. The current list is available at the Direção-Geral do Consumidor. The right to bring proceedings before the competent courts remains unaffected.

12. Updates to these terms

These terms may be updated to reflect changes to services and applicable obligations. The update date is shown on this page. Changes do not retroactively amend the terms of contracts already concluded without a legal basis or valid agreement between the parties.